Below are various links to useful resources which can help you in everyday work situations. Many of them focus on the soft skills – building relationships, trust, people skills and so on. These skills are what make the difference between a BA who can complete the documents, and a BA who can truly drive change within an organisation.
I’ve also listed some of my all-time favourites which have helped me greatly in my career.
- Building trust with your clients and stakeholders can get results fast. Learn how with: Stephen M.R. Covey, 2008. The SPEED of Trust: The One Thing That Changes Everything. Reprint Edition. Free Press.
- Learn the phases of consulting, how to deal with client resistance and find the perfect consultant within you with: Peter Block, 2011. Flawless Consulting: A Guide to Getting Your Expertise Used. 3 Edition. Pfeiffer.
- Learn how to ask the right questions to elicit all the hidden requirements with: Roxanne E. Miller, 2009. The Quest for Software Requirements. Edition. MavenMark Books.
- We’re all capable of making decisions based on rational thought. What we don’t realise is how quickly those decisions can be completely turned upside down when we’re exposed to certain influences or emotions. Learn how you, and others, can be predictably irrational with: Dan Ariely, 2010. Predictably Irrational: The Hidden Forces That Shape Our Decisions. Revised Edition. HarperCollins.
Many of these resources are available in e-book or audio book form.
If you have any suggestions, please add a comment below! I will update this list with your suggestions.